your sanctuary for re-membering.
these get-aways are for us, by us. this means that we bring our resources together to make them happen. as a result, a lot of forethought & planning is required beforehand to ensure that they successfully come to fruition so please read our code of honor thoroughly before you reserve your spot so that we are aligned on expectations.
your reservation is not official until you have made a deposit of $250.00. only once you've shared your name, transfer details & name of the getaway you're joining will we officially confirm your reservation. by making your first deposit you acknowledge that you've read & agree to our code of agreement.
the remainder of your payment must be made 3 weeks before the get-away start date. we will send you a reminder one week before final payment is due. if we do not receive your payment in time, we will assume that you've forfeited your space & that we can make it available to members of our commune who are on the waiting list. you will be refunded half of your deposit, no exception.
you can cancel or postpone your reservation to a different get-away 4 weeks & no later before the start date of a get-away. changing your reservation to another get-away instead is free of charge but for a complete cancellation we will charge a fee of $100.00 that will be deducted from your $250.00 deposit.
every detail demands time and energy from our team which has to be accounted for.
to ensure that you receive your refund, please share your bank details along with your cancellation notification. please note that any cancellations made in less than 4 weeks prior to scheduled get-away will not be refunded. your deposit will be considered forfeited.
if you arrive late or need to leave early for any reason, you will not receive any refund on the remaining days of the get-away. if you cannot make the retreat due to unforeseen circumstances such as missed flights, family emergencies, etc, we will refund a percentage of your payment per case.
should gemstress cancel or postpone a get-away, we will notify you as soon as possible where you can then request a full refund or opt to transfer your payment to another get-away within the year.
we comply with the government of rwanda's policy for covid & encourage you to read their terms & conditions for travel. covid scenarios will be assed on a case by case basis.
gemstress reserves the right to change the program, location (within the same country), teachers and guides at our discretion.
gemstress reserves the right to hold guests accountable to any damages done to the property we stay on.
gemstress reserves the right to hold guests accountable for their emotional & spiritual hygiene during our get-aways. we are not responsible for any disruptive experiences that may occur.
thank you for your patience, understanding & cooperation.